SHIPPING INFORMATION

PROCESSING & SHIPPING

  • Orders take up to 5 business days for processing. Orders placed on holidays, Saturdays or Sundays will be processed the following business day. We do not ship nor operate on weekends or holidays. Packages typically arrive in about 3-12 business days after they are shipped.
  • Tracking numbers are assigned to packages when they ship (usually within 5-7 business days). When your package ships, you will receive an email with your tracking number and a link to check the status.
  • Please note: during periods of increased volume such as promotions and site wide sales events, processing time can increase by up to 7-14 business days or two business weeks.
  • If you ordered multiple items, each may be shipped from different warehouses. This would mean they may arrive separately. If one of the items you ordered is out of stock in the warehouse nearest to you, it may be shipped from another. This may cause one of the items to arrive later than the other. 

 

FULFILLMENT DELAYS 

Thank you for visiting KillerWaist.com. Due to the threat of COVID-19 we are doing everything we can to prioritize the health and safety of our employees. As a result, we are experiencing service delays in our fulfillment department. We ask for your understanding during this time as it may take longer than usual for us to process your order. Thank you for your patience. We look forward to returning to our normal level of service again soon.

IS COVID-19 AFFECTING DELIVERY TIMES OR OPERATIONS?


KillerWaist.com continues to operate as normal and steps are being taken to ensure for you to keep our delivery times promise and guarantee. You may experience delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, we’ll make sure you will receive tracking notifications. We are taking all necessary precautions and closely following government guidelines for our own US warehouses and facilities. 

INTERNATIONAL SHIPPING

Killerwaist.com proudly fulfills international orders through different global shipping methods. 

LOST PACKAGE?

If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call USPS (1-800-275-8777) with your tracking number for more information. Please note that USPS does not guarantee arrival dates of packages.

Please note that once a package has left our facility we are no longer responsible. Customers do have the right to add insurance on packages by sending an email request to support@killerwaist.com. Packages are only insured on orders $100.00 or more. Orders that consist of two items or more MUST SIGN their package upon delivery; someone 18 years or older must be able to sign. If the item is lost, stolen or damaged through transit please contact USPS at 1-800-275-8777. 

NOTE: KILLERWAIST.COM WILL NOT BE RESPONSIBLE OR HELD ACCOUNTABLE FOR PACKAGES LOST, STOLEN OR DAMAGED THROUGH TRANSIT.  PLEASE BE AWARE OF YOUR OPTIONS TO ADD INSURANCE ON YOUR PACKAGE(S)!